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UME have been an essential part of the planning and design team that have translated our vision for primary care and community services into Health and Well-Being Centres that will be fit for purpose for the future.

Andrew Ridley
Director of Primary Care
Tower Hamlets PCT
Tower Hamlets, East London
 
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Tower HamletsEast London

How UME made a difference

An innovative urgent care / first contact system. This is likely to involve a multidisciplinary team of senior clinicians directly answering incoming calls, dealing with as many as possible of them over the phone, and seeing those they think need to attend the practice or have a home visit. This has a team space, not altogether cut off from the other staff groups, with phones and computers, and access to generic consulting room(s).
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